01471nas a2200241 4500000000100000000000100001008004100002260001200043653001400055653002000069653000800089653001600097653001900113100002100132700001800153700002500171245008400196856009800280300001000378490000600388520082100394022001401215 2014 d c06/201410aUsability10aUser Experience10aUEQ10aKanno Model10aService Portal1 aEva Maria Schön1 aJens Hellmers1 aJörg Thomaschewski00aUsability Evaluation Methods for Special Interest Internet Information Services uhttp://www.ijimai.org/journal/sites/default/files/files/2014/03/ijimai20142_6_3_pdf_14574.pdf a26-320 v23 aThe internet provides a wide range of scientific information for different areas of research, used by the related scientific communities. Often the design or architecture of these web pages does not correspond to the mental model of their users. As a result the wanted information is difficult to find. Methods established by Usability Engineering and User Experience can help to increase the appeal of scientific internet information services by analyzing the users’ requirements. This paper describes a procedure to analyze and optimize scientific internet information services that can be accomplished with relatively low effort. It consists of a combination of methods that already have been successfully applied to practice: Personas, usability inspections, Online Questionnaire, Kano model and Web Analytics. a1989-1660