TY - JOUR
KW - Benchmark
KW - UEQ
KW - User Experience
KW - UX
AU - Anna-Lena Meiners
AU - Martin Schrepp
AU - Andreas Hinderks
AU - Jörg Thomaschewski
AB - Questionnaires are a highly efficient method to compare the user experience (UX) of different interactive products or versions of a single product. Concretely, they allow us to evaluate the UX easily and to compare different products with a numeric UX score. However, often only one UX score from a single evaluated product is available. Without a comparison to other measurements, it is difficult to interpret an individual score, e.g. to decide whether a product’s UX is good enough to compete in the market. Many questionnaires offer benchmarks to support researchers in these cases. A benchmark is the result of a larger set of product evaluations performed with the same questionnaire. The score obtained from a single product evaluation can be compared to the scores from this benchmark data set to quickly interpret the results. In this paper, the first benchmark for the UEQ+ (User Experience Questionnaire +) is presented, which was created using 3.290 UEQ+ responses for 26 successful software products. The UEQ+ is a modular framework that contains a high number of validated user experience scales that can be combined to form a UX questionnaire. Currently, no benchmark is available for this framework, making the benchmark constructed in this paper a valuable interpretation tool for UEQ+ questionnaires.
IS - In Press
M1 - In Press
N2 - Questionnaires are a highly efficient method to compare the user experience (UX) of different interactive products or versions of a single product. Concretely, they allow us to evaluate the UX easily and to compare different products with a numeric UX score. However, often only one UX score from a single evaluated product is available. Without a comparison to other measurements, it is difficult to interpret an individual score, e.g. to decide whether a product’s UX is good enough to compete in the market. Many questionnaires offer benchmarks to support researchers in these cases. A benchmark is the result of a larger set of product evaluations performed with the same questionnaire. The score obtained from a single product evaluation can be compared to the scores from this benchmark data set to quickly interpret the results. In this paper, the first benchmark for the UEQ+ (User Experience Questionnaire +) is presented, which was created using 3.290 UEQ+ responses for 26 successful software products. The UEQ+ is a modular framework that contains a high number of validated user experience scales that can be combined to form a UX questionnaire. Currently, no benchmark is available for this framework, making the benchmark constructed in this paper a valuable interpretation tool for UEQ+ questionnaires.
PY - 9998
SE - 1
SP - 1
EP - 8
T2 - International Journal of Interactive Multimedia and Artificial Intelligence
TI - A Benchmark for the UEQ+ Framework: Construction of a Simple Tool to Quickly Interpret UEQ+ KPIs
UR - https://www.ijimai.org/journal/sites/default/files/2023-05/ip2023_05_003.pdf
VL - In Press
SN - 1989-1660
ER -