Usability Evaluation Methods for Special Interest Internet Information Services

TitleUsability Evaluation Methods for Special Interest Internet Information Services
Publication TypeJournal Article
Year of Publication2014
AuthorsSchön, E. M., J. Hellmers, and J. Thomaschewski
JournalInternational Journal of Interactive Multimedia and Artificial Intelligence
IssueRegular Issue
Date Published06/2014

The internet provides a wide range of scientific information for different areas of research, used by the related scientific communities. Often the design or architecture of these web pages does not correspond to the mental model of their users. As a result the wanted information is difficult to find. Methods established by Usability Engineering and User Experience can help to increase the appeal of scientific internet information services by analyzing the users’ requirements. This paper describes a procedure to analyze and optimize scientific internet information services that can be accomplished with relatively low effort. It consists of a combination of methods that already have been successfully applied to practice: Personas, usability inspections, Online Questionnaire, Kano model and Web Analytics.

KeywordsKanno Model, Service Portal, UEQ, Usability, User Experience
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